What if an order gets lost in the mail?
Printful: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your
customer that the shipping address was correct. It would also be good
to double-check that your customer got in touch with the shipping
carrier to try locating the lost order.
Keep in mind that if tracking information states an order was
delivered but your customer thinks they haven't received it, we won't
take responsibility and reship that order. In that case, any
replacements would have to be at your expense.
